Has Your Industry a Reality Driven Leadership?

Has Your Industry a Reality Driven Leadership?

As every industry has its uniqueness, to answer this question might be contextually difficult. So let’s look at the question on something that the large majority of working people do – taking part in sport. It’s not rare or unusual that people at work are in some way involved in a sport, either passively or actively. In fact it’s probably over 70% of leaders and managers will either play a sport or be a supporter in one way or another.

If you ask a simple question

“why do you play or get involved…?”

the answers will include “ I like it..”, “gives me a buzz..” , “ spend time with mates..” , “ I get healthy..”, “keeps me sane!”  and lots of very personal interests that are being satisfied. It’s not surprising really as we make a conscious choice to do it, no one forces us and if we do it regularly we can assume we get sufficient enjoyment from it.

Now – do we believe those managing the sport are doing it for us or some other reason? Has my sport got Reality-Driven Leadership driving it? Are they making it better, more exciting, a magnet for young people… or what?

Now any sport that’s growing, bringing in new talent at the top, fulfilling the amateur’s wants and increasing the funnel at the bottom is clearly doing something right even if it’s not perfect. I’m sure you can think of improvements in your own sport if it’s on that track.

But what about other sports that have struggled? How about a game where business is traditionally known to be done?

Let’s look at Golf

It is not news to anyone in the golfing world that golf is facing many challenges and while the games interested parties look into fixing the problems, what if the games problems are viewed from a different perspective – one that a Reality Driven Leader would take.

One of the biggest issues the “owners” of golf face is the belief that golf takes too long. Now they haven’t just imagined this – it has come from questionnaires around the world, but as you might know today that questionnaires will give you the answer you want to see, so maybe the tail is wagging the dog?

If you go and watch a game of soccer (on the pitch for 90mins)  or American football (on the pitch for 60mins), the supporters that go and watch will spend at some 5-6 hours at the game if local, and longer if your team plays away. Would those supporters, not even players, complain about the game being too long?

However, let’s just assume we accept for a moment that game of golf is too long, how has this reality/perception arisen to be even a ‘starter for 10’ problem?

Years ago you would never hear no-one saying that golf takes too long, it was never even mentioned. Now, it is one of the first things that springs to mind. Golf was a part of corporate life and in many cases it was instrumental in securing a position and we all know that lots of business was done on the golf course.

Corporate golf was a ‘perk’ many enjoyed and fun was right at the top of the list. But was an important message being missed? The opportunity for golf to grow and the time spent on the golf course was an ideal time to learn and develop essential skills for sport, business and life.

Of course today, the corporate life is a small part of golf so things have changed, but let’s look at a common tale today of two different golfers.

A tale of two golfers.  Is this YOU

First let’s take a look at golfer number one – Jay. After a stressful week at work, you would think Jay’s  time on the golf course would be an opportunity to relax, you couldn’t be more wrong. But Jay looks forward to playing golf none-the-less. Arriving at the course in a rush and hurrying to the first tee, after a few nervous putts on the putting green, it is time for the first tee shot.

Remembering what happened last week, Jay is focused on avoiding the same scenario again and the out-of-bounds on the right. A last minute look down the fairway and a short, quick backswing the ball curves sharply to the left and finishes in fairway bunker. Unaware of the fact that Jay had avoided the out-of-bounds down the right, our golfer is still not happy with the result.

Already cursing and swearing Jay puts the club aggressively away in the golf bag and stomps down the fairway. Unfortunately what follows is four and a half hours of torment and anguish. Any good results are viewed only with a sense of relief and no learning (or enjoyment?) takes place. In the 19th hole after the game Jay is left wondering why play this ‘stupid’ game and you can guarantee that anyone Jay meets will not be encouraged to want to take up the game. But the same happens next week and the cycle continues.

Now what about golfer number two – Jules?

Equally as busy as Jay during the week at work with the main difference being how much Jules enjoys work and the people working in the team. Jules plays at the same golf course and is often in the group behind Jay.

Jules always looks forward to the weekend game of golf and views it as me-time and an opportunity to develop skills, learn and have some fun with friends. On the putting green Jules follows a now usual routine of making certain to assess the speed of the greens before heading off to the first tee.

Standing on the first tee, Jules is focused at first on what the outcome is wanted, and then a measured practice swing is followed by a polished pre-shot routine. A fluid swing results in a shot that doesn’t finish anywhere near the outcome wanted, but Jules has learnt from the shot. After receiving the usual comments of silence or “bad luck” from playing partners, Jules cleans the club and places it carefully in the golf bag.

Upon leaving the first tee Jules is looking forward to the next four and a half hours on the golf course, sharing stories, with the usual playing partners, enjoying the fresh air and exercise in beautiful natural surroundings and not to forget the opportunities to learn more and have fun.

For one of our two golfers time seems to drag and the 19th hole cannot come soon enough, for the other time would seem to fly. But no one has changed the speed of time.

RDL Front coverThe role of Reality Driven Leadership

There are 5 roles of Reality Driven Leaders:

  • Investigator –Challenges beliefs and identifies the reality
  • Innovator – Generates new ideas to tackle Behavioural Waste™ and identifies opportunities for Growth Behaviours
  • Navigator – Provides clear routes through the complexity that organisations operate
  • Stabiliser – Generates robust systems and processes that remain adaptable to meet change
  • Explorer – Explores potential scenarios that build organisational agility to meet constant and complex change

However, the first, being an Investigator is critical as it without reality you will build a solution doomed to fail.

So let’s ask the question to Jay and Jules – what would make the game better for you? Do you think the answer would be a shorter, quicker game that comes first?

Jules may reflect on the benefits of the game, personal soft-skills like confidence, self-belief and control, the well-being benefits and anything else that is attractive and what would make the experience better. If Jay heard those answers would Jay want to improve personally, enjoy the game more or want the game shorter? If the game was simpler it might help as there are so many rules, even the top pro golfers need help! But simpler should be the driver and that may well lead to being shorter, but will ½ hr really make a difference to the experience?

So as you can see the investigator, one role of the Reality Driven Leader is vital to getting things right and doing the right thing.

A belief that shortening the game of golf is the number one priority, will quickly become fact and then all change is driven by that one belief. But what does Jules and Jay think?

 

Next steps

As ever it’s a choice so if this has given you an idea, and you’d like to know more, the place to start is identifying Behavioural Waste™ in your working or social life.  Here’s a free chapter that explores the ideas   http://bit.ly/BWDisease

Behavioural Waste TM

And the choice is yours.

Has Your Industry Reality Driven Leadership?

What do you think?

Mind Fit CEO interviewed by David Williams on Forbes.com

 

Behavioural Waste – why deal with it first?

David K. Williams, a Forbes.com writer, recently interviewed Neville Gaunt, CEO of Mind Fit about why it’s important to eliminate or significantly reduce negative behaviours before an organisation introduces any innovation or looks to change practices and grow.

David says in his article:

Nearly every behavioural or cultural issue within a company, such as conflict, avoidance, aggressive or passive aggressive behaviour, is the result of dysfunctional behaviour that can be identified and improved through attention to where people’s attitudes and thinking fall on the Mind Fit Map®.

and organisations who have introduced the Mind Fit Process internally know to be true. They also know that the process is guaranteed to be successful, giving a real ROI on the investment they make on the programme.

David also lists specific forms of Behavioural Waste™ that he sees prevalent in businesses today:

  • Ignoring and failing to address bullying behaviours
  • Allowing conflicts to grow and fester
  • Poor training that fails to produce and measure results
  • Obsolete working methods
  • Cynical attitudes or unwillingness to consider feedback
  • Overloading of capable individuals, considered easier to work with, rather than supporting or dealing with the issues lower performing individuals face

 

To read the full article in Forbes click on the following link or cut and paste into your browser

David Williams interview with Neville Gaunt

https://www.forbes.com/sites/davidkwilliams/2017/03/13/how-to-increase-innovation-and-growth-by-eliminating-behavioral-waste/#24477e1698b9

 

We’d like to thank David for his personal interest and writing such a clear and concise article for Forbes.com readers.

Special thanks are also to Cheryl Snapp Conner who introduced Neville Gaunt and David Williams in 2016.

Want your organisation to create the best platform, eliminate Behavioural Waste™ and build a culture of innovation, growth and much more?

As ever the choice is yours…. what is it?

 

Notes

David K. Williams

CEO of Fishbowl Inventory, in Orem, Utah. David is a serial entrepreneur, a contributor to Forbes and HBR, and the author of “The 7 Non-Negotiables of Winning,” from Wiley & Sons. Readers can follow his weekly Forbes.com columns on life, leadership and entrepreneurship via Forbes.com (https://www.forbes.com/sites/davidkwilliams/#9e802cf7bf74). They can learn more about his company, Fishbowl Inventory, by visiting www.FishbowlInventory.com.

Cheryl Snapp Conner  

CEO of SnappConner PR and Creator of Content University™

Is The Biggest, Unchecked Business Disease – Behavioural Waste™?

The biggest, unchecked Business Disease – Behavioural Waste™

Organisations believe in leadership development as there are $billions invested in leadership development every year, made on the assumption that “better leaders get better results”. Some, more focused (maybe informed) investors focus their leadership programmes on engagement, assuming better leaders create more engaged employees and teams and that then leads to higher productivity, better results.

If leadership development programmes are an investment, what’s the ROI?

Why make assumptions when the facts are there, if you care to look?

Well one thing is true and has been unequivocally proven that changing and improving attitudes and behaviours will improve performance (1). So it’s great to know that all those $billions spent on leadership are based on having the right belief. It can work! And that is also true in every part of life and can simply be seen in athletes and sports people, where focused training, changing behaviours by doing something marginally different will increase performance. You only have to look at the stories behind Olympic and Paralympic athletes, broadcast on most TV networks, to see where they started and how they progressed. The whole idea behind terms like ‘marginal gains’ is nothing new but has been exposed to a much wider audience thanks to TV, the Press and social media.

But who notices those improvements in sports people can be replicated in business, or other areas of one’s life? What if you saw the Head Coach as the COO, driving the business forward?

Interestingly, books like “Winning” by Sir Clive Woodward demonstrate the processes that Sir John Whitmore (of coaching fame) and his team were practising in businesses way back in the 1970s and 1980s.

In sport, it’s also well known that talent isn’t enough and Woodward’s TCUP (Think Correctly Under Pressure) made the difference between winning and losing. The bottom line is that attitude and behaviour makes the real “sustainable” difference to performance.

If you changed your mindset and believed everyone were talented in your organisation, how would that change your thinking?  

Now if that’s got you thinking differently, and prepared to take the first step, the burning question is…

Where do we start?  Behavioural Waste

There’s lots of great advice from evidenced and relevant research that says mostly the same as Sutton and Rao (2014) in their book “Scaling up excellence: Getting to more without settling for less”, highlighted in the Harvard Business Review in 2014. They point out the intuitive good sense that before leaders attempt to adopt good practices, it is necessary to remove the bad; and that this can be done by

“… identifying and reducing destructive and negative attitudes and behaviours that block the adoption of necessary change.”

In other words, the importance of removing embedded avoiding and blocking behaviours before introducing innovative practices. The authors’ research found that negative interactions with bosses and co-workers have five times more impact than positive ones to the extent that bad behaviours usually swamp the good, undermining the “scalability” or wider adoption of new excellent practices.  A key insight from this kind of thinking is the power of encouraging leaders and employees that they are “doing the right thing” when they start to focus not just upon their own needs and wants, but upon the people affected by their actions.

Eliminate or Reduce Behavioural Waste™ (BW) – the business disease

We could list all the negative behaviours and disruptive activities that could be in existence in your business. The 10 Fatal Leadership Flaws  –  Jack Zenger & Joseph Folkman (2009) – are all in that list.

But it’s easier to define them in what they are collectively –

Behavioural Waste TMBehavioural Waste™ – all forms of behaviour that divert energy, talent and resources away
from the personal or organisational purpose


Rao and Sutton and others have merely pointed out that (1) above also works in a business setting. Change (negative) behaviours and results improve, and you can now innovate, value-add and grow. Now the question is

“ How much Behavioural Waste™ have we and what do we do to get rid of it?”

Well the key is you don’t have to get rid of it and eliminate it. Reducing it so it doesn’t prolong and impact the business performance is good enough. Pareto’s 80-20 rule still exists here!

Organisations will have 3 forms of BW that can be quickly identified : Personal, Cultural and Systemic.

Each of these BW are business diseases and with the right diagnosis coupled with the right remedy, you can permanently get rid of them. A leader that operates their own agenda for personal gain, “do as I say not as I do”, or constantly uses management (MBA/MA) speak for effect are not the engaging, inspiring examples for your employees.

Next Steps?

Being a leader puts us all in a position of making decisions, but only those decisions that are ours to make. As you are still reading then there are now 4 choices:

  1. Free chapter of Recycling Behavioural Waste download – the business disease http://bit.ly/BusinessDisease
  2. Assess your own organisation’s BW http://bit.ly/MindFitFootprint
  3. Do something else
  4. Do nothing – keep doing what you’re doing and hope your medicine works

As ever the choice is always yours.

So what’s your choice? If you choose any of the above we’d like to have your feedback on what influenced your decision.

Does your Culture help the Organisation Succeed?

 

Does your Culture help the Organisation Succeed?

There’s a lot written about what organisations should be doing to improve performance, however the reality is your organisation is where it is, not where a book or an article says it is, or needs to be.

Sounds simple and it is. And generally assessing what type of culture prevails in an organisation is pretty simple too. It’s rare for instance (not just our experience either) that the company website promoting an engaging, empowering and innovative culture is not even close to the reality experienced by  everyone working there (if you were given the opportunity to ask them).  But it looks good on the website and that’s the goal anyway, isn’t it?

What does the Board think?

Often the Board will believe what’s said on the website, as after all, it’s they that ultimately approve it.

But do they really know?

Does the board outperform what the research says? What about the leadership in total?

Research like – “Ten fatal flaws that derail leaders” by Jack Zenger and Joseph Folkman, published by HBR in 2009

Blackboard 10 fatal leadership flaws

How does all your leadership stack up against this list?

Where Boardrooms will think is something like the following picture.

Engagement and Culture

 

Boards want a successful organisation, that’s high performing, where everyone is engaged in the purpose of the business, culturally aligned, where employees each have personal meaning that is also in line with the organisations purpose… and happy…

and a rock solid building comes to mind where everything within reason is perfect, and stable.

 

But what about reality?

Reality, however, has a habit of proving us wrong, and that reality is often very different from our beliefs and perceptions.

In most cases, we never really achieve engaged teams or departments that are perfectly aligned with the combined culture. Instead we put up with the differences and rarely address or fix them, believing maybe that the differences are not that ‘big’ or important. (That status quo continues despite knowing an engaged organisation is more productive… and happy).

So the reality is we get the following picture evolving. The right hand side is what we may believe or want with a perfectly aligned culture, but the left hand side is what we have.

Productivity, Disengaging and Engaging Culture

The perfect cultural alignment shifts and the building blocks start to look unstable as departments develop their own cultures. Some leaders, heads or managers are more imposing and influential than others and hence it’s not surprising departments move away from the core culture. If allowed to continue this will create long term disengagement and lower productivity. What we know, as it’s regularly reported is that some 50% of available time is non-productive, a fact most C-suite leaders will tell us when asked.

So perhaps the first question to ask is which picture fits your organisation? The right, or the left? How aligned are each of your leaders, managers, heads and employees? When we hire or promote for a department on the left, from what starting position are we doing it?

How much lost productivity do you have?

The difference between the two buildings is shown in lost value – productivity.

Many will say you can’t measure where the source starts, but we know you can, because it stems from Behavioural Waste™, and there are three forms of this waste ; Personal, Cultural and Systemic.

If you’d like to see what value you’re losing because of Behavioural Waste™ this link will give you better understanding.  http://bit.ly/MindFitFootprint

We call Behavioural Waste™

the biggest business disease that can be reduced or eliminated

but this elephant in the room is believed to be too expensive to fix. But that’s a belief, because you’ve been told it all before and snake oil just doesn’t exist.

The question to ask is  – what if there is a better way and we can fix it, once and for all? What would a truly engaged organisation deliver in value?

As ever you have a choice – there’s a new world available if you look here  http://bit.ly/MindFitFootprint

So does your Culture help the Organisation Succeed?

What’s your choice?

Are you trying to prove Einstein wrong?

Have you noticed how the one or two line sayings from real thought leaders are always simple and yet have far deeper meanings once you start to think about them.

So when Einstein said,

“The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.”

what are we thinking when we read it? Or do we just nod in a knowing sort of way and really don’t think at all?

Maybe we need another stimulus? Perhaps one that’s engaging our like for humour and one that engages our comical brain like this?

“Insanity : doing the same thing over and over again expecting different results.” Maybe a picture helps…Einstein definition of Madness or Insanity

Or make it even simpler… To get better results, don’t you need to change something?

To some it will sound obvious, and you might say common sense that to improve on what you’re doing you need to change something. But how often are we brave enough to really change?

The next picture seems to be one that is more likely when we look at the business world.

change-and-leadership

But it’s not really funny is it?

When Boards, Directors and Management are under pressure to perform, improve the ROI, grow the business, maintain market share or just survive the global economic mess is it any surprise change is something that is resisted?

How about asking the question…

Do you think Einstein was wrong?

Whether Einstein said the “Insanity” quote or not I’ve always smiled when I’ve quoted it because if you do the same thing in the same way all the time, then prior to the global recession you would have expect to get the same results. But what about now? That’s not the case today for so many businesses, is it?

You may ask where’s the evidence for that? Take a short look at the high street changes in the UK – Jessops, BHS. What about the Steel Industry decline? No matter where we look there’s lots of evidence and your sector has its own issues I’m sure.

So to improve you have to do something different seems obvious, doesn’t it? If you say yes…what’s next?

Enter the first hurdle that many fear – what do we change? The questions then come thick and fast. It could be worse if we change the wrong thing? What would the shareholders say if we make it worse…? And all sorts of doom and gloom questions start to unfold.

But to improve, change you must!

Where to start? That’s the $1 million question.

Why not start simply?

The first question is where are we now? What do we do that gets these results? And the simple answer to that is probably we don’t really know. But what we do know is that we do some things good and some not so good.

So it should be a simple task to find out what we’re doing well and just do more of it. Wouldn’t we be doing that already?

Undoubtedly somewhere in the discussion will be about the resources. That should quickly result in a discussion about the quality of the leadership, the employees who deliver the results. That may then lead to skills and training and that’s the time we forget about Einstein.

But if you thought Einstein was right you’d look at things differently this time – wouldn’t you? Why differently this time?

Because all the evidence says

don’t do what the vast majority of change programmes do and give leaders and employees more knowledge training. You will just create a bigger “Knowing-Doing Gap”… and fail.

Adding to the Knowing-Doing Gap will be what we call Behavioural Waste ( Behavioral Waste )

Evidence of that is where?

As recent as 2013, Pfeffer & Sutton, reiterated the known enigma and continued existence of the “Knowing-Doing training gap”.

In 2014 published results in the Harvard Business Review from Sutton, R. I., & Rao, H. (2014). “Scaling up excellence: Getting to more without settling for less.” concluded  

It is necessary to remove destructive and negative attitudes and behaviours first...”

 

The choice then is yours

Do this… no change

coffee-cup

 

 

 

 

 

 

Or listen to the evidence and dare to believe there’s something better.

If you dare to believe there could be something better, then you could look at this

Recycling Behavioural Waste Cover

 

 

 

 

 

 

 

On the following link

https://www.mindfitltd.com/product/recycling-behavioural-waste/

As ever you have a choice. What’s yours?

 

What’s the cost of Behavioural Waste (or if you prefer Behavioral Waste ) ?

There’s at least 1hr per day per employee in every organisation – how much is that?

Is Behavioural Waste the missing link to Lean Programmes Succeeding?

Why do Lean Programmes fail?

Research suggests that over 70% of all lean programmes fail. If you’d like to see some research about what might be the why then this link is useful http://www.lean.org/Search/Documents/352.pdf

Yet during my years in the oil&gas, construction and retail industries I’ve implemented many successful lean programmes. Not all were perfect, but all were successful and some were done in record time. Some teams were forced together, mostly multi-disciplined by need, many given what seemed an enormous task again driven by the demanding nature of the business.

We also had no real concept of the origins of lean programmes in Toyota and our approach was focused on our business – it was simply known as a Business Process Review, BPR.

So why did we have success?

The simple answer is people made it happen. It’s all too often that Lean Programmes know that people count, but do nothing or not enough to make the people effect have the right or the best impact. The focus is all on the process and assumptions are made that people want the change, or are prepared to change but they are are assuming something that may actually not be there.

The issue as we now know is what we term Behavioural Waste™, and organisations have so much of it that before you enter a change programme, you need to change attitudes and behaviours first. If you eliminate or significantly reduce Behavioural Waste™ , any improvement is possible and innovation, creativity, engaged employees, inspired leaders become everyday norms not exceptions.

Behavioural-Waste

 

Recyling Behavioural Waste™

The great thing about our behaviours is that if we want to change them we can – we have a choice. The hardest part is to define or assess what we actually do and then simply by raising our awareness we can then decide to do something different to improve.

You can therefore recycle the bad stuff and improve. To show you what’s possible this new book is for you.

Recycling Behavioural Waste Cover

Key Messages from this book:

1. There’s no point in trying to grow your business if you are currently busy doing the wrong things. You won’t have time to adopt new approaches. Begin by reducing wasteful behaviour to create the space to grow purposeful behaviour.
2. People like doing lean, fixed systems or efficiency exercises because it focuses attention onto processes, which are seen as impersonal, and thus avoids the issue of having to change your behaviour. Behavioural Waste™ is the largest hidden cost that businesses fail to account for.
3. When people talk about culture, they don’t realise that they may have already chosen to fail because talking about the culture of an organisation doesn’t help solve the problem of what in particular, needs to change. The real cultural issue is everyone’s contribution to the accumulated Behavioural Waste™ that is collectively strangling your purpose. If you have  purpose that is meaningful, you can empower people to say “no” to futile, wasteful working,
and to innovate usefully.
4. Behavioural Waste™ is parasitic. The old Parkinson’s Law quotation that work expands to fill the time available for its completion is only partially true. In reality it is unchecked Behavioural Waste™ that expands to cripple meaningful purpose.
5. When people understand their own Behavioural Waste™, as well as the consequences of that Behavioural Waste™ on other people’s behaviour, and begin to control and reduce it then new capacity for growth begins to appear and people have time to consciously think and to innovate.

If you’d like a free digital copy then email us at growth@mindfitltd.com with your organisation’s details.

As ever you have a choice.

  • want to Recycle Behavioural Waste?

  • continue to do what you do?

  • do something else?

What’s your choice?

Is Recycling Behavioural Waste your missing link?